Returns & Repairs

Last updated: July 14, 2026

We build pedals we're proud of, and we want you to be glad you bought one. Every order from Pacific Engineering Systems LLC ("Pacific Engineering", "we", "us") comes with a 60-day return window and 60 days of repair coverage, counted from the day your order is delivered.

Returns

• 60 days, any reason. If you don't love it, you can return it within 60 days of delivery — no need to justify why.
• Start by emailing us. Write to support@pacificengineering.us with your order number and we'll send you the return address and instructions.
• You pay return shipping. Pack the pedal safely (the original box is ideal) and ship it back with a carrier of your choice. Return shipping is at your cost and isn't refunded.
• Full refund of the purchase price. Once the pedal arrives back with us, we refund what you paid for it to your original payment method.

Repairs

• Within 60 days of delivery, we repair for any reason. Whatever went wrong — a fault, a knocked-off knob, an accident — email support@pacificengineering.us with your order number and what happened, and we'll get it working again.
• After 60 days, contact us. We'd rather fix a pedal than see it retired. Email us what's wrong and we'll work out repair options with you.

Contact us

Questions about a return or repair — or anything else about your order? Email support@pacificengineering.us and include your order number if you have one.